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my Help Desk 8.2

Published on:05/24/2017

my Help Desk
This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status. The product is a SPA (single page application) by using AngularJS, jQuery and WebApi.
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 This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.

The product is a SPA (single page application) by using AngularJS, jQuery and WebApi.

You can download 15 days free trial version from this page.

  Version 8.0 can work with DNN 7.1.2+  including DNN 8.x and DNN 9.x.

 

Features of my Help Desk:

Easy usage

It’s very easy to submit support request.

Category

  • All contents are organized by category.
  • It supports sub categories. You can create sub categories as many as you want.
  • You can assign a user who can deal with tickets for each category.

Role based submission

  • Administrators can decide roles who can create tickets.
  • Administrators can decide roles who can deal with tickets.
  • Administrators can assign a user for each category to deal with tickets.
  • Allow Anonymous to submit and reply ticket.
  • Use Google reCaptcha to avoid spam.

Email notification

  • Email notification can be enabled/disabled.
  • Administrators can set email address that can receive notification email.
  • Email subject and body template can be defined.

Attached file

  • User can attach files with a ticket.
  • Administrators can decide if a user can delete attached files.

Template

  • You can define display template for the tikcet list and ticket detial page.
  • You can define template for email notification.

Feed back

  • Users can make comment and rating of a ticket.
  • Moderator of the ticket can view the rating and comment but cannot change it.

 Other features

  • Pagination: You can set page size of ticket list.
  • Featured tickets: Moderators can set featured tickets. Featrued tikcet will be shown on top of ticket list.
  • Html Editor: You can enable/disable Html Editor for tickets.

Permission Settings:

 
Categories management:







rating
The article author disables the comment feature.
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