my HelpDesk

my HelpDesk
Created by Host Account in 9/14/2008 6:29:29 PM

This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.

Demo version: http://www.zldnn.com/Download/tabid/233/Default.aspx

Features:

Easy usage

It’s very easy to submit support request.

Category

All contents are organized by category.

It supports sub categories. You can create sub categories as many as you want.

You can assign a user who can deal with tickets for each category.

Role based submission

Administrators can decide roles who can create tickets.

Administrators can decide roles who can deal with tickets.

Administrators can assign a user for each category to deal with tickets.

Email notification

Email notification can be enabled/disabled.

Administrators can set email address that can receive notification email.

Email subject and body template can be defined.

Attached file

User can attach files with a ticket.

Template

You can define display template for the module.

Pagination

You can set page size.

You can download Demo version: http://www.zldnn.com/Download/tabid/233/Default.aspx

New from 5.0: working with my Knowledge Base

There is a new module my Knowledge Base including in this product. It is a simple CMS module that allows you to manage knowledge base items. It also provides an interface that can help to build providers for other CMS modules. In current version it includes two providers: for DNNArticle and for DNN Core FAQ module.

New Features:

You can use instances of DNNArticle, Core FAQ or my Knowledge Base to store knowledge.
You can assign knowledge items with a help ticket.
You can add a help ticket into knowledage base module.
Users can search knowledge base when editing ticket.
Including source code of DNNArticle providers and FAQ providers.
You can build providers for other CMS modules.